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Problems with matchmaking
KitKatKitty:
Bubbles....I don't actually understand how hiding the levels gives players the perception of balance or actual balance...Your community is an amazing community and I would say very little of us base a balanced lobby on levels alone. You guys worked very hard to create this new leveling system so that it would more accurately display a players level. This was released just over a week ago and for the most part I think works well. For people that achievement hunted it reflects that in the new levels and for people that honestly have tons of experience it also reflects that. So, why after a week are you hiding the new system you worked so hard on and people really didn't have issues with? The people that are stating their concerns for a balanced lobby (even though we use numbers to express it) are not basing this solely on numbers. We have been in game and have experienced matches that are just completely unbalanced due to how it is played and ends. Or like TeddyBearMafia stated with 1 veteran and 3 newer players all it takes is 1 newer player that doesn't want to listen and than the veteran stops wanting to teach. And Keyvias already stated that the match making system will do this (putting a high level with low levels) because it creates "balance" (mathematically, yes it probably does). However game play wise and player wise this isn't actually balanced and can become frustrating.
Since you guys worked so very hard at the new leveling system and your player base has worked so very hard to earn their levels and because seeing the levels in match actually can help veterans teach new players, which is what this community is about, I do wish that you would put the levels back in match.
Dev Bubbles:
@Sammy Oh oh I see what you're referring to now. Wait, just to be clear, were you referring to muting in match? Or the disabling of movement on tab screen. If we're referring to muting in game, this was a feature request that we had quite a few requests for. But the byproduct that we did not anticipate was the locking of movement on tab screen. And this one we resolved right? I think?
On the present issue of level display. This isn't about what people ask for or not. This is not a feature request we're implementing. It's a way to address the issue of confusion between a level, which is by in large cosmetic, and a system of balance. Just want to make sure I'm on the same page.
Dev Bubbles:
@KitKatKitty, ah, I see where the disconnect in this argument is now. Ok, let me go back a few steps. The intent of hiding the display in lobby is not about us thinking the leveling system doesn't work. The feedback we've been getting about the new level system has been pretty overwhelmingly positive. So the intent was, this wasn't about the level system, but about the match system. It's about people rushing to make balance judgements using level as cursory information and basis. What I forgot to mention is, based on quite a few of the reported cases we investigated, this misperception caused people to bail out on matches, which put more burden on the match maker (in part because of the design that accommodates leavers for not rejoining the same match right away) to balance a match. So, we thought it was a plausible solution to display people's levels in more places (agreeing wholeheartedly that people want to show off their levels), but take away level display in the one place that causes confusion.
The risk is obviously like what you and Geo stated, that we somehow are backtracking on leveling. I guess my point is just that, it's not the intent at all. This tweak was aimed at the match system, not the leveling system. If it doesn't work, we'll correct it and bring level display back.
To Sammy's question, the fix and roll back is not difficult. I would like to collect data for a week, especially given that we do have more new players come in this week. And see if this was effective at all. If not, I'll make it a point to make the adjustment. Does that make sense?
Omniraptor:
I just want you guys to be consistent with hiding levels. Hide them everywhere except a special leaderboard, or show them everywhere. I can still see levels just by clicking on a name, or looking in match chat.
I still support hiding them, but only if you actually, you know, hide them.
Dev Bubbles:
@Omni, yeah, you're right. The measure was meant to deter that first impulse of bailing, while still trying to serve people's desire to show off. It's a compromise. The match system is a compromise as well between social features that people want and wait time and balance and player preferences. Retaining a lot of the old system's social features, features that plagued the old system in the first place, is causing people grief in the new system. It's been a tough process. We'll keep working at it.
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