I haven't met a single person who has claimed to me that they could make people who don't listen listen. That is the issue here, I cannot do anything about this and you/Muse is refusing to give me means to do so.
Hello! I've made people who don't listen listen!
Granted it doesn't happen often. Troll usually don't listen, and sometimes you can't get around that.
When this happens I counter troll. I take a flamesquid or something, constantly encourage my crew to do things better via voice and type. If that doesn't work, I let it go. It's a video game and I want to have fun. So I make it fun (squidramkilltime!).
I've actually turned a few crewmen who were "not listening" into listening crew members by taking the game a little less seriously (and possibly singing to them). But most of the time they were just inexperienced. I have a lot of patience, and I could care less about winning most of the time. Some people simply never talk, and if they don't I instruct those on my crew who are listening to work around them. I consider them like an AI, they will do what they will do.
They usually leave after we lose a few times. But in general I just assume everyone has no idea what they are doing and it's my job to teach them!
Remember, respect is earned. You can't expect people to listen to you just cause you are the captain. Make them
want to listen. Give them direct feedback. "Oops. Okay, next time X, stay on the hull and we won't die." "Y you need to aim for the hull, it's that thick part on the bottom." "Guys, stay on the guns, if we kill them quickly they can't keep shooting us".