FAQ

 

General

In-Game Questions

Troubleshooting, Bugs, and Technical Issues

General

 

 

What is Guns of Icarus Online?

Guns of Icarus Online is a team-based multiplayer online airship combat game set in a steampunk/dieselpunk-inspired, post-apocalyptic world where lighter-than-air flight is the only means to cross the scarred wilderness that divides scattered pockets of civilization. Captain or serve as crew aboard an airship with your friends and fly into battle to win wealth and glory. With a good ship and the right crew, you can dominate the skies!

 

On an airship, everyone has a job to do, and the whole crew must work together to take down enemies and keep the ship flying. With three different roles to play, there’s something to suit every play style. Maximize your firepower and deal punishing damage as the Gunner, work fast under pressure and keep the ship together as the Engineer, or execute cunning aeronaval strategies and lead your crew to victory as Captain.

Guns of Icarus Online will have two gameplay modes: Skirmish, the team-based PvP combat mode, and Adventure, which will be released at a later date. Adventure mode will add in persistent world features such as player factions, an expansive world map of trade routes and dynamic towns, and an economic system with resource production, commerce, and crafting that will supplement the game’s core combat focus.

Raising the stakes on team-based PvP combat with an emphasis on strategic competition and truly cooperative play, Guns of Icarus Online is all about teamwork, tactics, and fast-paced action. Guns of Icarus Online is a true genre-buster that innovates on elements from FPSs, RTSs, RPGs, and MMOs, along with totally unique crew and ship-based combat mechanics, bringing a whole new gameplay experience to the table.
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Didn’t I already play Guns of Icarus? How is this game different?

Guns of Icarus Online is the spiritual successor to our previous game Guns of Icarus, which followed the journey of the pioneering solo captain Gabriel aboard his airship Icarus through pirate-filled skies. The original Guns of Icarus was a game with a very small scope, where the main focus was shooting, time management, and preserving enough cargo to earn weapon upgrades. You could play it as a solo experience or in multiplayer co-op mode, with up to three players joining you on the ship.

 

Those basics gave us the core of the Guns of Icarus Online experience, which we’ve expanded to include team-based multiplayer PvP matches, the three roles of Captain, Gunner, and Engineer, piloting, realistic flight physics, a completely revamped repair game with a lot more depth and strategy, skill equipment, ship customization with a ton of new weapons and ship designs, character customization, skirmish maps with different terrain and game modes, and a whole lot more.

Perhaps it’s easier to list the things that are the same: you’re on an airship in a post-apocalyptic world, trying to keep your ship together with your crew and shoot enemies out of the sky!
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What is the difference between Skirmish and Adventure mode?

One way to look at it is like the difference between a PvP combat arena, like Battlegrounds in WoW, and the “adventuring” part of an RPG, where you’re traveling around and fighting and trading resources. Skirmish mode has a matchmaking lobby where players choose a map, gather a crew, and join a match (which we call a “skirmish”). Adventure mode includes both the combat matches and the “adventure” stuff, flying around on trade routes and visiting towns.

 

Adventure Mode is built on the idea of a trade economy where players can be not only warriors but merchants, using their ships to carry goods from town to town. Towns will produce natural resources and manufactured goods, making them valuable assets to the factions that control them, but they’ll need to be protected and well provisioned or they will collapse.

Whereas in the original game, Gabriel had a hold full of mysterious, unidentified “cargo,” in Adventure, you’ll actually be dealing in specific resources—food, water, raw materials, weapons—that towns need to survive and thrive. Not only will this drive trade, it will also drive conflict, as factions compete for access to the best resources and airship captains have a choice of career, from independent trader to mercenary escort to pirate raider.
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This sounds a lot like an MMO…

Some of the features that we have planned for our Adventure mode expansion, like a world map with towns, trade, and factions, invite comparisons to MMOs, but we don’t consider Guns of Icarus Online an MMO. There are so many expectations that come with that word—features like open-world travel, mounts, quests, guilds, leveling, and a very particular kind of game structure—that it leads to misconceptions about what Guns of Icarus Online is, so we tend to shy away from it.

 

We set out to innovate and make a game that doesn’t fit into any established genres. The flipside of that is, we don’t quite know what to call it! We don’t think there’s a particular word to describe a multiplayer online team-based combat game that features ship-to-ship battles, a network of towns and routes, trade, and territorial player factions, where skills are represented by equipment and you level up with achievements, with a mode where you can own a ship and fly around and go on missions and a mode where you can jump into any match anywhere in the world, that’s sold as a downloadable title with cosmetic in-game purchases, free content updates, and paid expansions. (If you can think of a word for that, please let us know!)
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Will I have to pay extra for Adventure mode? Is it DLC, or a separate game?

We will be charging additionally for Adventure-specific features and content, but we haven’t decided on the precise format, and the final offering may be more flexible than a single DLC bundle. However we release the content, it will definitely all be part of the same title.
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Is there a single-player or offline mode?

There is no offline mode to the game; as implied by its name, you’re always online, in the same shared world with everyone else. However, for training purposes or just a bit of fun if you’re feeling anti-social, there will be the option to play certain skirmishes against AI, and as a Captain when you’re selecting your crew, you have the option of opening your game to the public, friends only, or filling your roster with AI crew. Our focus is on online multiplayer interactions, though, and anyone who’s going up against humans with an all-AI crew will probably be at a noticeable disadvantage!
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Where can I get the game?

Guns of Icarus Online is available for PC, Mac, and Linux on Steam. Get it here!
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What do I need to run the game?

Minimum system requirements are:

 

- Windows 7 or Mac OS X 10.6 or later, or Ubuntu 12.04 LTS, 32-bit
- 2 GHz processor
- 2 GB RAM
- Dedicated video card with 256 MB VRAM
- 3 GB available HD space
- Broadband Internet connection

As a general rule of thumb, if you can run a recent game like Portal 2, you can run Guns of Icarus Online.
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Will the game run on XP/Vista/etc.?

Many players have been able to run the game on XP and Vista without any problems; however, unexpected issues can always occur, and we’re not able to officially support the game for versions below Win 7 (or OS 10.6 for Macs). We are currently tracing a few connection and performance issues that appear to occur more frequently or exclusively on unsupported operating systems (See In the middle of a match, I’m suddenly unable to repair or get on a gun/helm! (“De-syncing”)). We would hate to mislead you and tell you it’ll definitely be ok when we can’t guarantee it. You can try running the game on an older operating system if you wish, but it’s at your own risk!
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Will there be a subscription fee?

The game is a one-time retail purchase, with additional downloadable content. There will never be a subscription fee for Guns of Icarus Online.
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You’re selling premium items in the game. Is Guns of Icarus Online “pay-to-win?”

We hate pay-to-win, and Guns of Icarus Online will not let you buy your way to victory. The items we sell in the game are limited to cosmetic and vanity items, like costumes and ship decorations (coming soon!). Player gear is inseparably tied to the core gameplay, and it would be unfair to our core players to unbalance the game by selling premium gear for cash. By selling only decorative items that do not confer gameplay advantages, we can keep the game balanced the way we envisioned it while giving players ways to show off their distinctive looks and personalities.
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How do I get a t-shirt/poster/logbook/other swag item?

While some limited-edition items were exclusives for Kickstarter backers, many of the items are on sale on our Store page!
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Have you guys heard of this game called Air Buccaneers?

We have! It’s a nice little game and we’ve had some fun playing it in the office. We think it just goes to show that airship combat is a genre whose time has come. If you like Air Buccaneers, you’ll looooove Guns of Icarus Online.
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Will I be able to board other players’ ships and fight them hand-to-hand?

No.
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No, really, you should add boarding!

There is no boarding in the game, and we did not come to this decision lightly. Less is more, and when it comes to boarding, we know it is true. Boarding and ship to ship combat are pretty distinct mechanics that have different set of properties. Boarding at its core is more fps, or melee fps, and they are more individualistic in nature. What we are trying to do is to focus on team play, cooperation, and ship-to-ship combat, so with limited resources, we felt like we had to really focus on this as the core of the game. So we had to make sure that all the ships are balanced against all the guns and all the skills and all the maps. With boarding, there would be individual weapons, individual skills, etc., and all that would have to be balanced against all the ship properties, ex. speed, acceleration, maneuverability, armor, health, layout, loadout, etc. etc. For example, even just on the issue of speed, we have to consider what’s fun for ship to ship combat, which is invariably going to be wider speed and altitude ranges. And that is going to be a challenging against the notion of boarding, which needs slower engagement. In the game right now, ships are averaging 100 miles per hour for example, and if you board and have death, then you will be left with a pretty frustrating experience, even with harpoons.

 

Just implementing boarding is one thing. Implementing boarding and actually do it really well is another matter. And when we considered everything, we felt that in order to do everything really really well, it would probably cost us 3-5x the effort, and we just can’t afford it. If we were EA, we could create Battlefield, and it might work. But we’re not EA, so we have to focus. We want to push the envelope of team play, so that’s what we did.
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Youtube, Video Monetization, and you

You are free to monetize your videos via the YouTube partner program and similar programs on other video sharing sites. If there any questions please feel free to email us at Feedback@musegames.com

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In-Game Questions

 

 

How do I play? Where can I get help?

For basic info on how to play the game, you can check out the gameplay manual at http://bit.ly/gunsManual.

 

To keep up-to-date with in-game events and chat with fellow players, join the official Steam group!

You can also visit the forum to get more involved with the community. Check out the Help and Support and Classroom subforums to ask questions, get help, and learn gameplay tips and tricks.
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What do I do with my game key?

If you pre-ordered the game on Kickstarter or the website (instead of on Steam), you should have received a key in your email. To activate the game, open up Steam and click on Games, then Activate a Product, and enter the key in the box provided. This also works for redeeming the Collector’s Edition costume pack and soundtrack. If you pre-ordered from Kickstarter or the website and did NOT receive your key, please e-mail us at feedback@musegames.com.

 

If you got a shorter key (no dashes) for a costume (like the Kickstarter exclusive costume), this is a promo code that can be redeemed in the in-game store by going to [Store] and selecting [Redeem a promo code].
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Where is my soundtrack?

Steam has placed your soundtrack inside the Guns of Icarus Online game folder. Here’s how to find these on PC and Mac.

 

PC: The Steam folder is most likely in your Program Files directory. From there it’s Steam\SteamApps\Common\Guns of Icarus Online\Guns of Icarus Online Soundtrack.

Mac: The simplest way to reach this is through Steam. In the game library, left click on Guns of Icarus Online, and select Properties. Go to the Local Files tab and select Browse Local Files. This will open the game folder, where you should see a folder called Guns of Icarus Online Soundtrack containing the music files.

To find the files directly, they will be inside your Library folder: User>Library>Application Support>Steam>SteamApps>common>guns of icarus online>Guns of Icarus Online Soundtrack. On newer OSes the Library folder may be hidden in Finder, so you may have to use Steam’s “Browse Local Files” option described above.
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Where are my Collector’s Edition costumes?

The Collector’s Edition includes six costumes: the Pilot costumes, Port City for males and Horizon for females, the Gunner costumes The Way for each gender, and the Engineer costumes Dusthopper for each gender. To equip them, go to the [Character] page and click on the main body costume to select the costume from your inventory.
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There’s a costume in the store that I want but it says it’s not for sale! How do I get it?

Some items are exclusives that can only be obtained through certain promotions or for a limited time, such as the Dust Rider costumes, which are exclusives for Kickstarter backers. We will also be introducing items that can only be unlocked by progressing in the game. There is no way to buy these items through the store, but don’t worry, we have more cool stuff on the way!
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How do I gain experience and levels?

You rank up in each class by completing the achievements for that role. You can see these under each class tab in the [Stats] section. The number next to ‘Until Next Level’ is the number of achievements you need to complete before leveling up.
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How do I change my name?

On the Social page, click the box marked “You” in the upper left to view your profile, and click the button marked “Change” next to your name.

You may change your name up to two times at no charge. If you wish to change your name after using up your free renames, you may purchase an additional rename for $1 (charged from your Steam wallet).
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How do I join a clan?

The Docks on the official forum is a space dedicated to finding crewmates and clans to play with, and you can post there looking for fellow players or browse the list of active clans seeking members.

To display your clan allegiance, you can add a clan tag of up to four letters to your name by clicking the “Change” button next to your name on your profile on the Social page.
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What do colored names in chat mean?

Teal names are members of the development team, yellow names names are Community Ambassadors (CAs), and blue names are CAs with moderator powers. CAs are volunteers that are around to help out players and answer questions. For more info on CAs, see here!
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How do you capture points?

On certain maps, the objective is to capture and control the various points on the map. These are marked by a little star on the map (hold the M key) and are colored when controlled/captured. To capture them, you need to get close to the point (it’ll appear as a floating balloon with a light attached to it) and be below the balloon. Floating above it will not capture the point.
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What about LANs/dedicated servers?

Our backend solution, Photon, does not currently allow us to support LAN or dedicated servers at this time. We know the community wants this functionality, and we’re investigating and evaluating solutions, but at this time we do not have a timetable for this functionality.
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How can I run the game in “borderless windowed” mode?

Right-click on the game in your Steam library. Go the General tab, and click Set Launch Options. Enter “-popupwindow” (no quotes) in the box and hit okay. When you start the game, you will not have any of the Windows OS frames around your game window.

 

What should I do about trolls and disruptive players?

First, try to reach out and make sure it’s not a simple case of miscommunication. There could be many issues at work that might make a player with no malicious intent seem contrary or unresponsive: they may be new and unfamiliar with what is expected of them, have sound turned off, not have a microphone, not know how to use chat, or they may simply not speak your language. Patience, respect, and communication will take you a long way and help avoid noob bashing and international incidents.

However, conflicts do happen, and sometimes you can’t talk it out. If communication fails, then we recommend that you not engage further with a disruptive player and instead “freeze them out” by following the three steps of Block, Relocate, and Report (BRR):

1. Block — Click on the player’s name and select “Block” to halt all text and voice communication.

2. Relocate — Leave the problem player behind by moving to a new lobby when the match is over. (If necessary, you can bring the match to a quicker end by explaining the issue to your team and surrendering, which is always preferred to abandoning a game in progress.) You can invite other players in the match to a party and take the whole gang to a new match in crew formation, leaving the troll alone in the cold.

3. Report — If you believe that the problem player’s behavior was in violation of the community standards, you can also report them later from the “Blocked” tab on your social page, where you can click on their name and report them via the context menu.

You can also submit reports via email to abuse@musegames.com. We take reports seriously and read each one individually, so please be as clear and descriptive as possible about what happened so we can address the issue. See the Community Standards page for more information.
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Why don’t you add a “kick” feature?

This is a feature that has been requested and debated many times. We have decided NOT to implement kick in any form, as we believe it is unnecessary for the game and would ultimately be detrimental to the community.

Player kick, whether implemented as a captain-kick or a vote-kick feature, has considerable potential for abuse. Beyond its benign use as a tool for removing trolls and disruptive players, in games with a kick feature it is frequently used to discriminate against new and inexperienced players, or as an easy alternative to talking and working with someone who doesn’t have a certain desired level/class/loadout/playstyle. This breaks down communication, creates ill-feeling, fragments the community, and makes a harsh welcome for beginners, who can expect to get bounced from game to game until they find someone willing to tolerate their inexperience.

In a vote-kick system, calls for votes during a match can be as disruptive as the inciting behavior, and kicks will often be automatically ratified by other players with little consideration given as to their merit. Kicking can also readily be abused by straight-up trolls who could arbitrarily kick people, or gang up to vote-kick, and ruin matches for entertainment.

Instead of implementing kick, we encourage communication and cooperation to work with other players, teach beginners, and resolve disputes. And when communication fails, we recommend BRR (Block, Relocate, Report) for dealing with problem players. (See What should I do about trolls and disruptive players?)
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Wait! You didn’t answer a question I have!

Any questions can be posted or PM’d to a Community Ambassador on the forums, asked in game, or emailed to feedback@musegames.com.
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Troubleshooting, Bugs, and Technical Issues

 

 

Help! My game crashes immediately on startup!

1. If you are running Windows 7, ensure that Windows is completely up-to-date and there are no updates waiting to be installed. Fully update Windows, then try again.

 

2. Please check to see if you have MSI Afterburner or any other graphics card over-clocking or “boosting” software. If you do, try disabling or uninstalling it and try running the game.

3. Try temporarily disabling your antivirus or other security software and see if that allows the game to run.

4. Try reinstalling your Steam client using the following steps:

1) Exit Steam.
2) Go to your Steam install directory (generally C:\Program Files\Steam).
3) Delete everything EXCEPT the following files/directories:
- Steam.exe
- steamapps directory (contains your game installations)
- userdata directory (contains save data for some games)
4) Run Steam.exe; Steam will download and reinstall the rest of its files.
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When I try to launch the game I get an “Invalid Ticket” error!

This is caused by a problem connecting to Steam’s authentication server. To fix this, simply exit and reopen Steam, and launch the game again.
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My game starts, but sits at the spinning gears forever! (Connection problems)

1. Check your Steam connection and make sure your status is set to “Online.” Frequently the cause of loading screen problems is the Steam authentication server going down.

 

2. Make sure the build has downloaded properly. Right-click on the game in your game library, select Properties, go to the Local Files tab, and click Verify Integrity of Game Cache.

3. Try opting out of Steam beta, especially if you are using a Mac, as the Steam beta Mac client can be unstable.

4. Make sure firewall is not installed, disabled, or turned off. Make sure port open from 5055 to 5100 for outgoing traffic.

5. Make sure that you do not have any 3rd party VPN or networking software, such as Hamachi or Tunngle, installed or enabled, as these are known to route traffic improperly or poorly.

6. If you are using the Killer e2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20), you may need to change its settings. After opening the game, from the “Applications” tab of the Killer Network Manager, click on the Guns of Icarus Online process. Switch the priority from 1 to either 2, 3, or 4.

7. Make sure that your internet connection is working properly and you are able to access other online services or sites without a problem.

8. Make sure that your firewall or other security software is not blocking outgoing UDP traffic to remote ports between 5055 and 5100.

9. If you are using a Linksys WRTS router, try upgrading your firmware; this will frequently solve connection issues with this router.

10. If none of these steps fix the problem for you, email us at feedback@musegames.com with the region you are attempting to connect from and a copy of your client log. How do I find my client log?
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Sometimes the game will load (spinning gears) forever when attempting to connect to a match!

If you can get into the lobby and some matches, but see spinning gears forever when entering some matches, this is caused by some VPN software, including LogMeIn Hamachi and Tunngle. Hamachi improperly routes traffic to any IP address starting in 5., and our servers are affected.

 

The 5.0.0.0/8 address block was allocated by IANA[1] to RIPE NCC in November 2010. On April 23, 2012, RIPE started to give out the addresses from this prefix to LIRs.[3] Hamachi users will not be able to connect to any Internet IP addresses within the range as long as the Hamachi client is running.
As of June 2012, addresses in the 5.0.0.0/8 block were already being assigned from LIRs to end customers,[4] causing connectivity problems between users with Hamachi software installed and the rightful users of addresses in that range. LogMeIn acknowledged this in July 2012[5], but haven’t taken any further actions so far.

Here’s LogMeIn’s official response.

Make sure that Hamachi or Tuungle is uninstalled or not running before starting the game.
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In the middle of a match, I’m suddenly unable to repair or get on a gun/helm! (“De-syncing”)

So far all confirmed reports of this issue have occurred on systems running Windows XP. (If this is happening to you and you are NOT running XP, please let us know!)

 

If you notice this happening during a match, you can usually “re-sync” and be able to use components normally again by abandoning the match and then rejoining it. Unfortunately, there is no permanent fix for this, as we are not able to support Windows operating systems below Windows 7. (See Will the game run on XP/Vista/etc.?)
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I’m getting sudden framerate drops during matches on a Macbook Pro!

This is a result of the Macbook automatically switching to its integrated graphics chip instead of using the graphics card during gameplay, which causes performance problems and framerate drops. To solve this, open System Preferences and go to Energy Saver. Uncheck the box marked “Enable Dynamic Graphics Switching.”
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My display is all black/stuck at the wrong resolution!

 

 

You can fix most resolution problems by manually resetting your settings to default:

1. Right-click on the game in your Steam library and go to Properties
2. Select Set Launch Options
3. Enter the text “--resetToDefaults” (no quotes) and hit OK
4. Launch the game

This will clear all your video, audio, and input options on launch. Be sure to remove the “--resetToDefaults” after quitting, or it will clear it again next time.
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I’m pressing keys and nothing is happening/my mouse is not responding!

Check to make sure that you don’t have a joystick or controller plugged in at the same time.

 

Also try opening the game in windowed mode, or in fullscreen pressing Alt+Enter to restore the window, then Alt+Enter again to re-maximize it.
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My keyboard input doesn’t work and I’m not able to bind keys! (OS X, Russian)

There is a nasty bug in Unity that appears only on OS X with the system language set to Russian, and that corrupts keyboard input and causes this issue. Unfortunately, the only workaround for this is to change the system language to English. Open System Preferences, and then Language & Text, drag English to the top, and then restart your computer. This should make letter keys work again. We have filed a report with Unity regarding this issue, and hope they will have a fix for it soon!
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My microphone isn’t working!

First ensure that your microphone is plugged in and is recognized by your system.

 

Next, make sure your microphone is configured correctly Steam. In the Steam File menu, select Preferences, and click the Voice tab. You should see your microphone listed at the top under “Recording (audio input) device.” If it’s not there, press Change Device and select the correct microphone from the list of system devices. If you don’t see it listed there, then you need to make sure the microphone is correctly installed on your system.

To use the voice chat feature in-game, hold X to talk to your crew, and C to talk to other captains on your team.
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The game crashes when I use voice chat with PulseAudio!

This is a known issue with Steam, and can be worked around by replacing PulseAudio with ALSA and setting up your mic in Steam.

 

1. First, follow these steps to install ALSA.
2. Open Steam and click Settings under the main menu.
3. Select the “Voice” tab.
4. Click “Change Device” and choose any device with the word “ALSA” in it. Click “OK
5. Now test your selection by clicking “Test Microphone.” Say a few words and check that you can hear your echo.
6. If it doesn’t work go back to step 4 and pick another device.
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I tried to purchase something in the store, but the button disappeared and nothing happened!

The issue may be with a setting that enables the Steam overlay. Please check two places:

 

1. In your Steam main window, click Steam in the menu bar, then Settings. When the popup appears, go to In-Game tab, and make sure Enable Steam Community In-Game is checked.

2. In your Steam main window, right click on Guns of Icarus Online under Library and select Properties in the context menu. When the popup shows, make sure Enable Steam Community In-Game is checked.

If both options are checked and you still don’t see anything, it’s possible that certain background applications on your computer are conflicting with the overlay. Please refer to https://support.steampowered.com/kb_article.php?ref=9394-yofv-0014 for more information.
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My framerate is terrible! How can I improve it?

Most likely you can get much better results by changing a few of the video options to better suit your computer. Exactly what will help most depends on your hardware, so you’ll need to experiment, but try these things first:

In general:
1. Set “Shadow Quality” to “Disabled”
2. Set “Display Mode” to Fullscreen and reduce the game’s resolution

Particularly effective if you have an older or integrated graphics card:
1. Set “Post-Processing Effects” to “Disabled”
2. Set “Reflections” to “Disabled”
3. Reduce the “Light Quality” setting

You can hit the backtick key (also the ~ on US keyboards) to show your current framerate in the upper left corner of your screen.

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Every time I use the in-game voice communication everything freezes

This has commonly been linked to Steam using a Webcam for your default voice input method.  To test it out:

1. Go to your Steam settings
2. Look under the Voice Tab
3. Click Change Device
4. Right click and disable any webcam devices

It’s still not working! Is there anything else I can try?

Occasionally the Steam download files will will get corrupted and cause problems, so if all else fails try verifying these before contacting us for support.

In the game library, left click on Guns of Icarus Online, and select Properties. Go to Local Files, and click on Verify Integrity of Game Cache.

If none of the troubleshooting steps help and you’re still experiencing technical problem with the game or think you have found a bug, you can contact us directly at feedback@musegames.com. Please describe your problem in as much detail as you can, including steps to reproduce the issue.

So that we can help diagnose and solve your problem, please attach your client log file and if you’re on a PC your Pathping, DxDiag,  MSInfo,  (What files should I include?) Also include the following info in your email if applicable:
1. Your region (for connection issues)
2. Your FPS/RTT time (press backtick/tilde key [`] to see these in game)
3. Any relevant screenshots
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What files should I include?

On a PC, look for your client log file inside your Steam folder:
C:\Program Files (x86)\Steam\steamapps\common\guns of icarus online\GunsOfIcarusOnline_Data\output_log.txt

 
To get your Path Ping:
Enter the following commands (on the command prompt ) and include the results
Ping game.gunsoficarus.com
Tracert game.gunsoficarus.com
Pathping game.gunsoficarus.com

To obtain the DxDiag file:
Press Windows Key + R.
Type DxDiag and press Enter.
In the DxDiag window, click Save All Information.
Save this file to the desktop and name it dxdiag.

To obtain the MSInfo file:
Press Windows Key + R.
Type MSInfo32 and press Enter.
In the MSInfo diagnostic window, click File, then Export.
Save this file to the desktop and name it msinfo.

On a Mac, open the Console app in your Utilities folder. Find Unity on the side panel (it’ll be under ~/Library/Logs if it’s not expanded), and the file we need is player.log.

On Linux, look for your client log in the following directory:
~/.config/unity3d/Muse Games/GunsOfIcarusOnline

The log file is cleared automatically each time the game application is started, so if you have something to send for a particular bug, you’ll need to grab the file before you open the game again. When sending your log, please attach the file (do not paste the text in the body of the email).

 

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