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shaelyn:
--- Quote from: Dev Bubbles on September 23, 2014, 02:24:46 pm ---Hi everyone,
Let me weigh in on the topic at hand as well as some of the suggestions made for us to perform moderation better.
So far, the tangible suggestions for us are two:
1) To obscure the notification to reported player so that they don't speculate who reported them. This was an byproduct that we did not anticipate, and currently, our solution is to add a delay to receipt of notification of being reported. The timer I'm recommending is 30min. Of course, there is a chance that the reported person may not receive the report due to the delay. However, we do take notice of every single report that comes through as you know, so we can still act on the report asap.
2) More status updates for the reporter to know status of report filed. Our solution for this is to add notification via email of 2 states of progress - when we received and view the report, and when an action is taken. Please note that we also need to protect individuals' privacy and protect the community against reporters who may not be well intended. Thus, we can only say that we have viewed or have taken some form of action. In other words, we will not be disclosing the specifics of our actions taken. I think the reasoning is obvious here, so hope this is understandable.
We will try our best to implement these for the next update.
--- End quote ---
Thanks for this, Howard. It's the solutions that I'm after. I realize this thing can't really have a complete resolution, but I'm glad you guys are taking steps to close the gap a little.
I'm down with the discussion itself as well; I do believe there's something to be said about awareness, and a thread like this is a great place for it. brain is too fried from the continuing sitcom that is Shae and Daemacil's Great Move 2014 to contribute anything more worthwhile, though.
so otherwise, thanks Lydia for making this thread and taking a stand.
sparklerfish:
The delay in report notifications would be a great start. If you're harassing someone and get reported and immediately get a notification, it's gonna be pretty obvious who reported you. I often get counter-reported in such a circumstance, which is pretty ridiculous -- are they reporting me for reporting them? :P
CitizenFry:
--- Quote from: Keyvias on September 19, 2014, 01:13:43 pm ---Interesting side note: you have one of the highest report to capture ratios. (Basically how many of your reports turn into warnings and/or bans.) So thank you for the effective reports.
--- End quote ---
I think a high report-to-capture ratio would mean the reports are ineffective, wouldn't it? </pedantic>
Assorted comments that came to mind while reading this thread:
- I've seen a fair amount of undesirable behavior in this game. I try to ask people not to do it when I see it, and if that fails I try to report. I actually started a discussion on another forum about a situation I had seen in this game. Basically: when the inappropriateness is targeted at a specific individual, should I try to comment on it publically, in addition to GoIO's handy report feature? I'm still not sure, although I think I lean towards "yes, tell that person to stop it."
- Is there a way to differentiate between "I don't want to listen to this person RIGHT NOW" and "I don't want to listen to this person EVER AGAIN"? Sometimes in big lobbies there will be ten or twenty people talking at once and I can't hear what ammo my captain told me to bring, and I just want to temporarily mute everyone who's not on my ship. I don't want to have to go through and block everybody, because if I forget to unblock someone, then a week later when I run into that person again, I might think ze's one of the trolls I've blocked, and that'd just be unfortunate
- I think I might have found a bug: a few times when I've been in the process of typing up a report, the match will start, and then I'll get a popup telling me that I've been reported, even though I haven't done anything (not even reported someone else!).
- obviously, reporting on specific complaints isn't going to be a thing. But would it be possible for MUSE to report statistics on complaints in aggregate? For example, in the month of September, X complaints for harassment were filed, with Y warnings and Z bans applied; W accounts were banned for cheating, etc.
macmacnick:
We need a Mute feature (Like blocking) for those people who you are annoyed with or just don't want to listen to verbally at the moment. It could only mute their voice chat for you, and you could (maybe?) un mute them from the social tab afterwards...
shaelyn:
--- Quote from: macmacnick on September 30, 2014, 12:21:53 am ---We need a Mute feature (Like blocking) for those people who you are annoyed with or just don't want to listen to verbally at the moment. It could only mute their voice chat for you, and you could (maybe?) un mute them from the social tab afterwards...
--- End quote ---
...and maybe mutes should reset after you log too, while blocks don't?
I could see this potentially getting confusing, though.
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