I think you guys are being a little harsh to to some of these newer players. Yeah, a lot of people come into the game and don't really understand what it's about, but can you really blame them?
We, as gamers, are conditioned to see the individual as the basic building block of competitive play. Even on games that encourage 'teamwork,' you're still mostly playing as an individual whose actions contribute to the team. In many of those, sufficiently good performance on your own is enough to carry a team, even without a lot of explicit cooperation. And yes, in games like Call of Duty, "teams" are often just a collection of people who don't shoot at each other, and don't have to engage in any kind of collective strategy at all.
In GoIO, the individual is not the basic building block of play- the ship is. I can be the best gunner in the world, but if I don't have a captain that can point the ship at the enemy, I contribute nothing. And the best engineer in the world can only enforce a stalemate, unless/until the gunners kill the enemy. Finally, a captain is often only as good as his crew- you can lead a ship to the enemy, but you can't make people shoot them.
My point here is, if you don't know much about the game before coming, it's not that hard to see why people don't really 'get' right away just how much collective action is important in this game. Of those people, some will get good advice that they'll take to heart, becoming valuable members of the community. Some will learn a little bit on their own, and at least not be actively awful. And yes, some will refuse to learn anything at all about what makes this game different, and either make trolls of themselves (in which case you should block them) or give up and leave. And then they're not (y)our problem anymore.
