First things first, we want to explain what’s been happening. Starting on Saturday we began to be DDoS attacked by an unknown assailant. We are really saddened and disheartened, as this game and our players are our lives and everything that we’ve worked for. But we need to keep working. We have been working with our server provider over the weekend, but even now there appears to be residual effects from these attacks and some players are not having stable connections. We are still working with our service provider to get through this. And we promise our dedication to getting through this as soon as possible.
Secondly, let me thank you for sticking with us during this trying time. I know free time is a rare and precious commodity and the last thing you want is someone stopping you from having fun. It means the world to us that you want to enjoy the game and share our frustration with the attacks.
We are offering a free Morion Helmet to everyone who signs on while we’re dealing with this. A small token of apology for all the frustration. If you have already supported us and purchased the Morion Helmet, please email us at firstname.lastname@example.org and we’ll get you another free item.
In the meantime, if you have connection issues or anything else, please email us at email@example.com as well.
Thanks so much,