At this point, I don't care about balance nearly as much as I do about content. On a presonal level, the game feels dead. I have about 10x more hours in this game than I do in any other, but that's because I love core game play. There's a reason why most of the active members in the community all have 1000+ hours, and that's because we love the concept of the game. It's fun. The game play is engaging and unique, but the active community is very small. I personally know almost everyone who plays this game regularly. We have a consistent player base that includes the same people every day. New players leave before too long, almost without exception. Every big sale we have a handful of players who stick around for the long haul, but that isn't the norm.
I personally have a hard time playing GoI for fun anymore. It's the same maps and the same ships and the same guns over and over again. I try experimenting with new combos, but there's only so much you can do. We need new stuff eventually. We haven't had a truly new map since paratin, I believe. for bloody ages, and one new gun in over a year. I don't wanna see the game die, and the loyal player base will keep it afloat for a long time to come, but even the most dedicated will leave eventually if nothing is ever added