Info > Feedback and Suggestions

The "Launcher" Is Located In A Very Odd And Confusing Place

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SiepeAssassina:
This is not a launcher, nor a decent pin board.
-Anakin_ posted a great example of what a launcher should be: an external application, sleek, elegant and more importantly good loking.

If you don't know how to make a launcher THEN DON'T DO IT. I couldn't care less that this is "not a launcher", this is junk.
Either REMOVE IT, or create an external (still unwanted) app that acts as GoIO's launcher.
Third option: embed in the main menu a box with news, in 16:9 screen there's tons of wasted space.

Muse, please, stop ruining your own game.

Byron Cavendish:
I think the issue here is, once again, they did not give themselves time for us to fully test EVERY part of the new patch before release. This is the reoccurring issue Muse keeps performing. Putting these things on the dev app less than a week before scheduled release is not testing, it's a preview. The other issue is that they really haven't valued our feedback, which leads to the previous issue.

Keyvias:
Hey Guys,

The reason we do testing a week in advance is it does give us enough time to remove a feature or rework parts of it in the given time.
I personally received no feedback on the launcher or I would've rushed it to Jerry (our database manager) and gotten it fixed.

If there's something you hate about the launcher or want improved. Send me an email about it at feedback@musegames.com. I seriously beg for feedback on all these features and I'm disappointed when I receive the hate after the fact. If you send in feedback and we decide not to change it feel free to bring on your hate and send me an email and I'll tell you why we did it. We've removed or vastly edited many features based off player feedback because you guys are pretty damn insightful.

The launcher can definitely be edited and changed, but here's the reasons I really really want to keep one.

1) You guys host awesome events and have very few places to show it off. Using a launcher it gives us the best way to put your awesome events right in front of the players. For too long many events have just been for the forum goers and many players don't even know about the Cogs, Blood and Brass, SCS, or any of the other events that have really defined the highest skill level of the game.

2)  When we got DDoSed it showed a major issue with our system. Tens of thousands of players turned on the game and got "can not connect to server." There are many people who didn't come back after seeing that especially new players who we would've loved to have in the game to become vets. Using this we can show emergency maintenance, scheduled downtime, DDoSing, or any server closing issues that come up without a player having to dig through our facebook or twitter.

Again, if there's something you don't like about it, let us know, tell me which parts bother you. Size, look, anything, I take every piece of feedback and weigh it heavily.
I know I've said it before, but I'll say it again. 
EMAIL ME

As for this forum thread, I'm not going to spend a lot of time here. I've got a lot of work to do and this isn't the best way to communicate with the community (We've got some better ways we're testing out right now.) I am definitely happy to talk to any of you about any of the changes, ideas you want shown off more/less/anywhere inbetween. As always:
EMAIL ME

Byron Cavendish:
I'm actually with ya keyvias, I think the launcher is a great idea, because it can promote events better. I don't really care if it's before or after I start the game, but it seems to be a large criticism so it's worth considering the objections. I didn't see any issues so I didn't email.

However, I did raise concerns about the minotaur buff on the feedback forums. And no, I still don't think less than a week is the proper amount of time for public testing and feedback gathering. And no, I didn't email my concerns. I'll be blunt as to why; I think emailing is fine as a choice, but not as a requirement. I think if you have a test server, and a test server forum, it's the dev's responsibility to read the feedback there, and measure their response from that feedback as strongly as they would from an email. I don't like emailing you guys. Partially because in general I hate emailing. I also think that the emails can be disregarded easier, I know this probably isn't true 95% of the time, but that's the general view I have of emailing any customer service ever over my lifetime. And I do believe that over the course of this game's life, the devs have gone from a place of attentively listening to forum feedback to outright ignoring it, because of the negative criticisms they have seen. I think that's a bad stance, a bad behaviour, and I would prefer to see you guys gauging our feedback here as strongly as from emails. So basically, I can't be bothered to email, because I don't think it matters or would make a difference, and I know you guys don't care to make decisions based off of forum feedback, so my desire to even give feedback at all is quite limited.

Just my personal stance so you guys know why at least I don't email feedback very often.

Byron Cavendish:
Oh one other thing Matt. You mentioned that we didn't give any feedback during the week of testing. I think the issue there is that you guys never give us any test server patch notes! So we tend to look at whatever big change or addition is being hyped, because the only details we get are from you tell us to look at. I didn't hear anything on the fireside about the launcher, and we have no patch notes to know any better! I bet a lot of guys who went on the dev app didn't think anything of it, because they either didn't know it was going in, or forgot about it.

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