now that I think about... I don't think this post was relevant to the thread...
Oh, trust me, it is more than relevant.
PC is in a bit of a crisis, so healthy discussion is very much needed. This thread is one of the ways to make it permanent and available to everyone.
The counsel, in its current state, has no vision of the game - neither their own or forced onto them by developers.
The feedback feels ignored. The Seraph was added into the game despite being able to disable galleon in three shots. It was told many times that it was overpowered, but it made it into the game.
The competitive community is mostly uninvolved in the testing. This might be mismanagement, this might be the comp guys slacking, whatever. I have yet to see a full crew from a competitive clan on the test.
Organization is a bit of an issue. Internal Polaris testing used 1v1 practice lobby, checklist of things to test, player signup form and a feedback form.
The counsel and the testing feature a very heterogeneous pool of players. This reduces our ability to properly separate feedback and balance concerns.
The testing we conduct is not nearly enough in quantity and lacking in quality due to the problems I listed. We test many things at the same time, do two hour-long testing sessions, where a third of the time is spend herding people to actually pick the right thing, then just stuff feedback into the game chat or discord. This can and has to be improved.