Guns Of Icarus Online

Main => General Discussion => Topic started by: Vampyrr on November 22, 2013, 11:38:58 pm

Title: Kickstarter Physical Rewards
Post by: Vampyrr on November 22, 2013, 11:38:58 pm: So I donated to the kickstarter package that had a few physical rewards. I have yet to hear anything about when or even IF these are still going to be sent out. Been quite a few months now with no update :/
Title: Re: Kickstarter Physical Rewards
Post by: N-Sunderland on November 22, 2013, 11:59:34 pm: I'm pretty sure that some of them have been sent out, but Muse is still working away at getting the rest of the stuff ready. Remember, they're a small team, and it takes time :)

Though I'm sure Muse would be happy to go into more detail if you send them an e-mail at feedback@musegames.com.
Title: Re: Kickstarter Physical Rewards
Post by: Squidslinger Gilder on November 23, 2013, 01:09:30 am: I got mine. They answered this today that they are being sent out but it is taking time for Muse to do it all on their own. They also noted they are waiting on some of the swag to arrive. Think they noted the art book for sure was held up.
Title: Re: Kickstarter Physical Rewards
Post by: Javrak on November 25, 2013, 10:01:27 pm: I'm like you, still eagerly awaiting.
Title: Re: Kickstarter Physical Rewards
Post by: Draco Tempus on December 10, 2013, 08:43:05 am: I got mine (poster, USB, pin) a couple of days ago.
Title: Re: Kickstarter Physical Rewards
Post by: Coldcurse on December 11, 2013, 08:41:18 am: I didnt had the option to pay.
Yet I'm waiting for the game to come out.
Title: Re: Kickstarter Physical Rewards
Post by: Byron Cavendish on December 11, 2013, 08:57:41 am: If you watch any of the fireside chats they address that. Also they are intentionally not selling swag on their website out of respect to the kick starters, even to the loss of profit for themselves.
Title: Re: Kickstarter Physical Rewards
Post by: Mattiator on December 11, 2013, 02:54:11 pm: I'm not in any hurry. My art book will get here when it gets here.
Title: Re: Kickstarter Physical Rewards
Post by: Jazzza on December 16, 2013, 03:55:03 am: I'm in Australia and I received my swag a good month ago. I received a poster and badge. Postage times may differ depending on how much you contributed and what items you will get.
Title: Re: Kickstarter Physical Rewards
Post by: Xemkobankavareniya on December 25, 2013, 01:27:37 am: haha, finally, after 7 months :D
thanks muse ^_^ Poster is great :P
Title: Re: Kickstarter Physical Rewards
Post by: Mallorn on September 03, 2014, 08:09:58 am: Hmmm.... I havent received any of the physical rewards from the Captain's Certificate (Limited) .
To be honest, I completely forgot about my pledge.

The Kickstarter page says they will be sent june 2014.
Did I miss something? Should I have taken action?
I received the digital goodies long ago.
Title: Re: Kickstarter Physical Rewards
Post by: Skrimskraw on September 03, 2014, 11:27:20 am: Quote from: Mallorn on September 03, 2014, 08:09:58 am
Hmmm.... I havent received any of the physical rewards from the Captain's Certificate (Limited) .
To be honest, I completely forgot about my pledge.

The Kickstarter page says they will be sent june 2014.
Did I miss something? Should I have taken action?
I received the digital goodies long ago.

try feedback@musegames.com
they will read your email 10 times faster than this post.
Title: Re: Kickstarter Physical Rewards
Post by: Queso on September 03, 2014, 02:28:18 pm: Can confirm feedback@musegames.com is the best place. I literally email them forum threads so they see them.
Title: Re: Kickstarter Physical Rewards
Post by: shaelyn on September 03, 2014, 11:41:52 pm: I heard they got a lot of returned packages.

definitely email them.
Title: Re: Kickstarter Physical Rewards
Post by: Mallorn on September 11, 2014, 02:49:24 am: Thanks. I mailed them and got an answer in a few hours.
Its good I mailed them, apparently they hadnt sent me a package at all. They are taking care of it now.
Awesome customer service btw, you dont get that often.
Title: Re: Kickstarter Physical Rewards
Post by: Skrimskraw on September 11, 2014, 06:39:02 am: Quote from: Mallorn on September 11, 2014, 02:49:24 am
Thanks. I mailed them and got an answer in a few hours.
Its good I mailed them, apparently they hadnt sent me a package at all. They are taking care of it now.
Awesome customer service btw, you dont get that often.

thats great to hear :) we are very fond of our devs.
They dont have a lot of money and cant give us everything we want, but they listen and these things get taken care of very quickly.