Off-Topic > The Lounge

Community Gets More Toxic With Every Update

<< < (6/7) > >>

Xylo Wenchbane:
Just to point out, Muse posted in another thread that they are gonna start taking a more active role in community moderation so whatever that means.

Chipping in my 2c on the topic. I don't really see too much toxicity in this community compared to say Dota 2 or EVE online, and even then those communities thrive with all the bad apples. Take EVE for example, you have players whose sole purpose is to ruin other peoples days, the 'bad guys' aren't entirely shunned by the community as a whole (save for their victims) so I'm not gonna say that some loud mouthed players are to blame for all the communities problems.

I'm sure Muse would read their feedback and go 'Oh this special little snowflake' Look at this recent update for instance, a few bittervets left and made a ruckus about it. Muse is still going on their design plan and just readjusting the reasonable things with reasonable feedback provided by the reasonable community members.

It's not bad having these bad apples in our community since they can see things which most reasonable players wont be able to see. Keep them but put a leash on the primitive behavior.

Skrimskraw:
as gilder says the ca program is now currently only teachers/guides since they have no moderation powers.
the current moderators are chosen through consideration of keyvias and their peers in the moderation group.

That is a basic for creating a strong moderation group, however only ca´s are promoted which is a concerning matter since becoming ca isnt hard at all.

besides that a long term problem we had a while ago were that the moderators had no idea how to handle situations, there were no guides etc. afaik there should be a internal guide to modding now, but its use i dont know anything off.
Also there is no educating the current moderators, it feels like they are just expected to know how to do it, rather than actively educating them in situations etc.
in my opinion prior experience should be the defining factor for choosing a mod, ca´s who have shown a good show of handling dire situations should be eligible to apply, as well as regular players who have prior experience in moderating communites etc.

Squidslinger Gilder:
Doesn't need to be a big manual. Lot is just common sense. I was in management at a water park and literally the company didn't spend a dime training people. Just referenced a two decade old manual but never made anyone read it (although the management before tested everyone on it). Most of the time they told us, general common sense and try not to piss the customer off too much. "Is the player being a troll?" Yes...ok kick. No...warn.

At a water park one bad guest doesn't ruin the day for everyone. If they cross the line, they get handcuffed and removed. Here, one toxic player can ruin numerous matches and they'll enjoy doing it and keep doing it as long as people are around or they aren't stopped. You can't go up to them and appease them. Muse needs to learn this. The damage they do is greater than the damage would be of kicking or banning. Literally they are like if a gang banger started flashing signs and feeling up female guests, we'd then call security and forcibly remove them and likely have them arrested by the local sheriff. Regular folks would take pictures then go back about their business. But they'd feel safer knowing the park wouldn't tolerate toxic people. There is the time to appease an unhappy person, and the time to just remove them. When their behavior crosses the line, kick, remove.

If it isn't in the TOS then update it and make people sign a new one. No one will read it anyways, just click accept. If they throw a fit, just point to the line that says,"Harassing B'Elanna is a perma ban offense and Muse games reserves the right to hire someone to put a flaming bag of dog crap on your doorstep." Problem solved!

Skrimskraw:
common sense is a broad term and different for everyone.
common sense for someone in england and someone in russia can be completely different.

I were to a debate where a danish politician of christian descent said that human rights should be removed, because the bible provided enough guidelines on the matter.
When asked on how to treat people she answered, just use sense. when asked what kind of sense would be reasonable, she replied common sense.

If we dont use guidelines and dont educate the people to a specific "how to" then common sense is a long shot at what moderator happen to be handling the situation.
Some moderators are happy to just kick and ban if they have a friend in need, some require more insight and proof from both parties.

i´d also argue that there is a significant difference between dealing with someone in real life, having that person handcuffed with force, and banning someone over the internet where threats are only vocal or written.

The toxicity is currently not at a state of direct harrassment, that should be a direct ban obviously. - we dont see a lot of this on the forums, maybe ingame i dont really pay attention to it if it happens. - usually this ends up with the people responsible being warned and then banned later.
And then again I do believe that people deserve the warn -> kick -> ban treatment. Banning imidiately is not a way to treat anyone. Any player can have a bad day and snap at someone its just being a person.

The usual situation I have seen about this is a player harrasses another player, the CA asks the player to stop and leave the lobby etc. Then the player insult the ca which earns him a kick from the game. The player either comes back and earns a ban or stay silent and dont come back.
I have seen many times how Vesa managed to talk trolls and harassers out of being banned by making them realize their mistakes. - its just a better way to treat people before you ban them.

But the current problem is that some players feel entitled to direct muse, aswell as criticize everything they do not only once, but repeatedly in several emails, forum posts, ingame etc. Trying to make crusades to enforce their will, or they will either leave/give a bad review/give muse a bad reputation.

DoubleMDownie:

--- Quote from: Skrimskraw on May 07, 2015, 07:38:53 am ---
The usual situation I have seen about this is a player harrasses another player, the CA asks the player to stop and leave the lobby etc. Then the player insult the ca which earns him a kick from the game. The player either comes back and earns a ban or stay silent and dont come back.
I have seen many times how Vesa managed to talk trolls and harassers out of being banned by making them realize their mistakes. - its just a better way to treat people before you ban them.


--- End quote ---

Community Ambassadors Do not police the game we are teachers / Guides for the game. Maybe you meant to say Mod and not CA but Ca's do not ask players to leave lobbies nor do they threaten players. If we find a troubled player the most we do is file a report or ask for a Mod to come handle the situation.  I strongly disagree with a lot of what you have said but you do make some small good points as well and that's where I will leave it at that.

o7

Navigation

[0] Message Index

[#] Next page

[*] Previous page