I wouldn't say they don't care. They show up and post so they obviously read the forums which is more than you can say for a lot of devs. But yeah it is better if they can rely on Mods/etc to handle it for them. Dedicate more time to working and less to keeping us from running around nekkid with microwave sushi.
Kinda feel bad at times cause I've been a little hard on them. They have given responses. Had this been BF3 and DICE had say, made my P90 shoot BBs or carrying a sniper rifle made my character hold a sign that said "plz kill me," I never would have gotten any reply. Just compartmentalized, ignored, and scoffed at knowing they got my money already and they didn't need to do anything else.